Vayyar Care has not entered “pairing mode” (the blue light is not blinking as described in the mobile app instructions), what should I do?

If you hold down the device button on the top of the Vayyar Care device for 5 seconds and then release it, but the blue light does not start blinking, this means that you will not be able to pair the device. 

To troubleshoot this issue, please follow these  steps: 

1. Hold down the device button for 30 seconds and release it.  
2. Wait for the light to flash red and then white. 
3. Once the light has stopped flashing red and white, try placing the device in pairing mode again by holding down the device button for 5 seconds and releasing it. If the light is now flashing blue, continue by following the pairing instructions in the app.