During the pairing process, the app is "stuck" at step 1, what should I do?

To troubleshoot this issue, please follow these steps: 

1. Check your Wi-Fi network- make sure it is a 2.4 GHz network (not 5 GHz), then check the signal strength and internet connectivity.  
2. Reboot the device by unplugging it from the power supply and then plugging it back in.   
3. Close the mobile app on your phone and reopen the app.  
4. Try to re-pair according to the pairing instructions in the app. 

Please note - if the device light is not flashing blue during the connection phase, please refer to Question 1 - “Vayyar Care has not entered “pairing mode” (the blue light is not blinking as described in the mobile app instructions). What should I do?”  for further guidance.